Dulce L. is currently the Americas - Senior Quality Insights Manager at IntouchCX, a position held since 2021. Previously, Dulce served as a Training and Quality Manager at Conduent from 2019 to 2021, where they focused on driving performance and quality improvements. Prior to that, Dulce worked at TELUS International Central America in various roles including Learning Specialist, Training and Quality Supervisor, and Operations Manager from 2011 to 2013. Dulce continues to pursue education at Universidad Mariano Gálvez.
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