Laeticia K. A.

Laeticia K. A. is an accomplished customer success and experience professional with extensive expertise in managing client relationships and driving product adoption. Currently serving as a Success Manager at Intradiem, Laeticia manages a $20M portfolio, advocating for client goals and enhancing product value. Previously, as an Enterprise Customer Success Manager at Branch, Laeticia facilitated training and strategy sessions for marketing teams and app developers. Laeticia's experience also includes roles such as Customer Experience Manager at Meero, where reporting on multiple accounts was key, and Senior CX Manager at Breather, driving customer-centric initiatives and stakeholder engagement. Early career roles include customer service and marketing internships at Fido Mobile, ALDO Group, and Flare Magazine, demonstrating a strong foundation in customer service and marketing strategies.