Hannah Youd

Hannah Youd is a seasoned professional in customer care, currently serving as a Senior Customer Care Consultant at Intrepid Travel since November 2022. Previously, Hannah held various roles, including Host Care Executive at Plum Guide and Customer Support Executive at Zego, where responsibilities included managing communication channels and enhancing customer experience. At The Telegraph, Hannah advanced from Customer Engagement Advisor to Customer Engagement Specialist, effectively addressing customer escalations and contributing to team performance. Hannah possesses a Level 3 BTEC Diploma in Music Performance & Music Business from MidKent College, attained between 2012 and 2014.