Marcello Miceli is an experienced professional currently serving as Managing Director at Intrum, a leading credit management company, since February 2021. Previously, Marcello held the role of Director Customer Operations at Sector Alarm Group from 2017 to 2020, where responsibilities included establishing operations in Spain and Nordic markets. Prior to that, Marcello was Head of Business Operations at Colt Technology Services (2012-2016), overseeing B2B customer care across 13 EMEA countries. Marcello's earlier career includes roles such as Director Site Operations at TeleTech, Regional Operations Manager at Sitel Group, and various positions at Sara Lee, Schneider Electric, and Siemens, emphasizing operational management and customer experience enhancement. Marcello holds a Diploma in Computer Science from ITIS Ettore Majorana, earned between 1991 and 1995.
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