Hemant (Matt) Jadhav is a seasoned Customer Experience Executive with extensive expertise across various organizations in enhancing customer success strategies. Currently serving as the Fractional Customer Experience Executive for MidMarket at Intuit since July 2025, Jadhav has successfully driven product launches and designed comprehensive engagement models. Prior to this role, Jadhav greatly improved customer retention and onboarding speed as the Director of Customer Success Strategy & Analytics at DocuSign. With a strong background in leading customer success teams at Cisco and Guidewire Software, Jadhav has consistently utilized data-driven strategies to optimize customer satisfaction and reduce churn. Jadhav's career began with a foundational role at Aetna, followed by significant contributions at Oracle, Accenture, Salesforce, and additional technology firms, establishing a robust track record in client engagement and operational efficiency.
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