Micah Sampson

Micah Sampson is an accomplished professional with extensive experience in customer experience and operations within the tech and financial services sectors, currently serving as Director of Experience Recovery Operations at Intuit since October 2010. Previous roles include leading customer experience initiatives for fintech products and managing specialized projects that drove significant improvements in customer satisfaction and operational efficiency. Notable achievements include launching customer service teams for QuickBooks products in multiple countries, implementing successful customer experience experiments, and significantly enhancing the support experiences for third-party applications integrated with the QuickBooks ecosystem. Prior to Intuit, Micah held financial advisory positions at Merrill Lynch and A.G. Edwards & Sons, and began a career in project management at Market Central, contributing to substantial growth in service operations. Micah holds a degree from Dickinson College and completed Lean Six Sigma Black Belt training.