Ravikumar Done

Ravikumar Done has a diverse work experience in IT service and support roles. RAVIKUMAR currently works as an IT Service Team Lead at Intuit since August 2021. Prior to this, they worked as an IT Support Engineer II at Automation Anywhere from February 2020 to August 2021. In this role, they provided end-to-end IT support to over 500 users and managed IT infrastructure and procurement. RAVIKUMAR also had experience in desktop support, technical support, team handling, and project planning. Before that, they worked as a System Engineer at Colt Technology Services from August 2017 to February 2020, where they addressed IT issues and managed user accounts. RAVIKUMAR started their career as an Administrator at Wipro Limited in September 2015, where they installed and troubleshooted Citrix applications. RAVIKUMAR also worked as a Desktop Support Engineer at Wipro Limited from September 2015 to May 2016. Lastly, they worked as a CSA in Technical Help Desk at Firstsource from September 2014 to June 2015, where they handled inbound calls and provided technical resolutions to customers.

Ravikumar Done received a Bachelor of Engineering (BE) degree in Electronics and Communications Engineering from Visvesvaraya Technological University, graduating in 2014. Prior to that, they completed their P.U.C (Science) at RV Composite P U Collage from 2008 to 2010. RAVIKUMAR also completed their 10th Standard (S.S.L.C) at New Composite P U Collage in 2008. Additionally, they obtained various certifications including Microsoft 365 Certified: Messaging Administrator Associate from Microsoft in 2023, Google Digital Garage from Google in 2023, Microsoft Certified: Azure Administrator Associate from Microsoft in 2023, and ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice in 2022, among others.