Shavergo Rolle

Shavergo Rolle is an accomplished Senior Manager currently leading the Intuit Operations Center since January 2019, with over a decade of management experience in technical support. Rolle possesses a Bachelor's Degree in Computer Science and extensive knowledge of IP networking, telecommunications infrastructure, and cloud-based services, especially within AWS. Previous roles include Senior Manager Technical Support at Illumina and Manager Technical Support at Omnitracs, demonstrating a solid track record in managing large technical teams, developing support plans, and ensuring high customer satisfaction. Additionally, roles at Qualcomm and EDS involved supervising technical support teams, budgeting, and maintaining operational standards. Shavergo Rolle's strong communication skills, leadership abilities, and commitment to service excellence contribute to sustaining exceptional customer experiences across all facets of technical support.