Augusta O. is a skilled IT Software Asset Management Analyst at Invesco Ltd. since September 2022, specializing in automating the import of SAM entitlements for major software providers such as Microsoft, Oracle, and IBM, which has significantly enhanced data accuracy. Augusta has also conducted a thorough analysis of ServiceNow SAM configuration, identifying key areas for improvement that have led to increased operational efficiency. Prior to this role, Augusta was a Customer Service Representative at Wazobia African Market from May 2019 to February 2022, where exceptional customer service was provided and office operations were optimized through effective scheduling and correspondence management. Augusta holds a Bachelor of Education degree in Counseling and Human Development Studies from the University of Ibadan.
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