Jennifer Abah

Jennifer Abah possesses extensive experience in customer experience management and project coordination within the e-commerce sector. Currently serving as Country Manager for Ghana at Bamboo since November 2019, Jennifer has previously held roles including Head of Customer Experience and Customer Experience Lead. Prior experience includes a tenure at JumiaPay from September 2017 to November 2019, where responsibilities encompassed CRM and product marketing, managing email and SMS campaigns, as well as leading special projects. Jennifer's career began at Jumia Group as a Customer Service Associate, engaging directly with customers to address inquiries and confirm orders. Educational qualifications include a Postgraduate Degree in Advertising from Centennial College, a Bachelor of Arts in Sociology and English from the University of Ghana, and a Level 4 Certificate in Information Technology from BCS.