Mercedes Jacobs - Senior Business Analyst

Mercedes Jacobs is a seasoned professional with extensive experience in business analysis and consulting, currently serving as the Business Consulting Team Lead and Senior Business Analyst at Jasco since February 2013. Prior experience includes roles as a System Engineer and Projects Consultant at Telesto Communications from 2005 to 2013, and as a Software Support Technician at ComputerKit Systems (Pty) Ltd from 2003 to 2005. Mercedes holds multiple certifications, including a Diploma of Education in Business Systems Analysis from the University of Cape Town and various specialized certificates in speech analytics, workforce management, and project management from recognized institutions such as Verint and Damelin. Educational background also includes IT qualifications from Boston City Campus and technical certifications from Benoni Technical College.