Polina Afshar

Polina Afshar is a seasoned professional in customer success and experience management, currently serving as the Director of Scaled Customer Experience at Investorlift since August 2023, focusing on reducing customer churn through enhanced product adoption and support. Previously, as the Scaled Customer Success Lead at Yodo1 Games, notable achievements included implementing a customer satisfaction process that improved health metrics, increasing customer engagement, and driving a high customer retention rate. Polina's earlier roles spanned various industries, including founding Maibu Media, where strategic partnerships significantly boosted client profits, and serving as Business Development Manager at Silk Road Cities Alliance, where successful event coordination led to strong partnerships with multiple Embassies. A graduate of Taras Shevchenko National University of Kyiv, Polina holds a Master’s and Bachelor’s degree in Computer Science and Economics, specializing in Economic Cybernetics.