Mallory Capraro

Mallory Capraro serves as the Principal Customer Success Manager at Invoca since June 2019, exhibiting a strong commitment to customer satisfaction, gross retention, mentoring, and servant leadership, alongside a passion for technology, SaaS, AI, MarTech, and contact center solutions. Prior to Invoca, Mallory held various roles at CenturyLink from May 2000 to June 2019, including Senior Customer Success Manager and Lead Marketing Analyst, where significant achievements included leading rebranding efforts, managing numerous email and telemarketing campaigns, and implementing digital marketing strategies that enhanced customer engagement. Mallory's early career included a role as a Tier 1 Repair Team Lead at Sprint, focusing on customer service excellence. Armed with a Professional Certificate in Digital Marketing from Rutgers University, Mallory combines extensive technical knowledge with a proven track record of enhancing customer experiences and driving business results.