Sofia Contreras is a seasoned analytics professional with extensive experience in data analysis and customer success operations, currently serving as Senior Analytics Services Manager at Invoca since June 2019. Previously held positions at Invoca include Analytics Services Manager, Data Analyst - Customer Success Operations, and Customer Success Analyst - Marketing Consulting, wherein Sofia focused on analyzing customer call data to derive actionable insights for digital marketing teams. Prior experience includes roles as Head Lifeguard at UC Santa Barbara's Recreation Center and Pool Manager at Blueray Management, LLC., highlighting strong leadership and operational skills. Sofia earned a Bachelor of Science degree in Statistical Science from UC Santa Barbara between 2013 and 2017.
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