Derek Herzer currently serves as the Client Engagement and Service Delivery Manager at INVOKE Public Sector, a position held since December 2024, after previously working as a Business Analyst at INVOKE from February 2023 to December 2024. Prior experience includes roles such as Director of Client Success at MPX and Business Operations Specialist at Payscout. Derek has also led account relationship management at Synergent and held multiple customer service and technical operations management positions at EVO Payments, Inc. Earlier in the career, Derek was involved in music education and performance as a pianist and faculty member at various institutions. Derek holds a Master of Music degree from the University of Southern Maine and a bachelor's degree from Western Michigan University.
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