Mel Gonsalez

Mel Gonsalez is a seasoned information technology professional currently serving as Regional Information Technology Manager at Ionbond - IHI Group since October 2024. Prior to this role, Mel held the position of IT Support Specialist II at Beacon Technologies, where responsibilities included providing national client support and scripting automated systems for software upgrades. Mel's earlier experience at Ralph Lauren spanned several roles—most notably as Store Systems Analyst, managing key projects such as the Uninterrupted Power Supply Replacement and RFID upgrades. Mel also contributed significantly as a Senior Service Desk Specialist and Monitoring Specialist at Ralph Lauren Corporation, overseeing server and network troubleshooting, and training staff. Beginning the career at Bank of America as a Bilingual Customer Service Representative, Mel holds an Associate's degree in Computer Electronics Engineering Technician from ECPI College of Technology.