IP Integration
Alexandra Rampton is an experienced professional in customer service and support roles, currently serving as a Senior Service Desk Analyst at IP Integration since May 2019, after progressing from a Service Desk Analyst. Prior to this, Alexandra worked at VIPAMEDIA LIMITED (Artisanti Ltd) from April 2010 to May 2019 as a Customer Services Administrator, where responsibilities included managing customer inquiries, processing orders, and maintaining stock levels. Before that, Alexandra was a Senior Business Travel Consultant at Ian Allen Business Travel from April 2004 to April 2010, specializing in corporate travel solutions. Alexandra holds GCSEs from Ranelagh School and a B-Tech National Diploma in Travel & Tourism from Windsor & Maidenhead College.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.