IP Integration
Ged Burton is an experienced professional in program delivery and deployment management, currently serving as Head of Programme Delivery at IP Integration since August 2017. Previously, Ged held the position of Head of Deployment at Worldstone from June 2011 to November 2015. Between 2007 and 2011, Ged worked as a Senior Technical Consultant at Dimension Data, and prior to that, Ged was the Implementation Leader - EMEA and Project Engineer at Touchbase from March 2002 to June 2007. Ged began a career in technical support and engineering as a Technical Support Engineer at Sterry Communications from 1989 to 2002.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.