IP Integration
Jay O'Leary has extensive work experience in project management and technical support roles. Jay started their career in the Royal Air Force, where they held various positions such as Technical Support, ICT Technician, Information Management Support, Satellite Communications Engineer, and Secure Equipment Section Shift Technician. In these roles, they were responsible for overseeing training exercises, maintaining ground to air communications, managing CIS user accounts, and repairing satellite dishes.
After leaving the military, Jay worked at CGI as a Project Manager, where they managed the Branch Roll Out activities of a large transformation project. Jay also worked at CAE Technology Services as a Project Manager, overseeing technology solution projects and implementing company processes.
Jay then joined BT, where they held the positions of Senior Project Manager and Project Manager. In these roles, they managed various IT infrastructure projects for clients, including firewall upgrades, Unified Communications upgrades, and LAN refresh projects.
Currently, Jay is employed at IP Integration as a Senior Project Manager and Project Manager Team Lead. In this role, they oversee projects and leads a team of project managers.
Overall, Jay's work experience showcases their expertise in project management, technical support, and overseeing complex IT infrastructure projects for a variety of clients.
Jay O'Leary began their education at Whitecross School in Lydney from 1996 to 2001, where they completed their GCSEs. Jay then went on to attend No 1 Radio School, RAF Cosford from 2002 to 2004, where they obtained an Edexcel Level 3 BTEC National Award in Communications Electronic Engineering. From 2002 to 2007, Jay attended the Royal Air Force, where they completed an Advanced Modern Apprenticeship in Engineering. Additionally, during their time with the Royal Air Force, Jay also obtained an NVQ Level 3 in Engineering Maintenance (Communication Electronics) from 2004 to 2007.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.