IP Integration
Lisa Fradin has over 20 years of experience in human resources, with a particular focus on talent acquisition, development, and engagement. Lisa most recently served as the Chief People Officer at IP Integration since 2019. Prior to that, Lisa held various leadership positions at Travelport from 2008 to 2019, including Vice President of Human Resources for Global Talent and Vice President of Human Resources for Central Functions. Before joining Travelport, they worked at Symantec as an HR Manager from 2004 to 2008, CPP Group plc as an HR Manager Operations from 2002 to 2004, Level (3) Communications as an HR Representative from 2000 to 2002, and LBBW as HR Support from 1999 to 2000. Throughout their career, Lisa has demonstrated expertise in HR strategy and partnering with leaders to drive organizational success.
Lisa Fradin attended the University of Kent from 1994 to 1998, where they earned a BA Joint Hons degree in French & German. Lisa then pursued further education at the University of Westminster from 2000 to 2002, obtaining an MA (CIPD) degree in Personnel and Development.
This person is not in any offices
IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.