IP Integration
Richard Keyms currently serves as the DX Line of Business Director at IP Integration, a position held since October 2023. Previously, Richard held the role of Director - Cloud Strategy at Speakerbus from January 2023 to December 2023 and worked as a Product Manager at IP Integration from June 2021 to March 2023. Richard's extensive experience includes serving as Chief Operating Officer at Yellowspring Ltd from July 2015 to June 2021 and as Director at Amsiso from July 2014 to June 2021. Earlier in Richard's career, positions included Sales Manager at Six Degrees Group and Business Development Director at Wicoms Ltd. Richard Keyms has a strong background in providing customized IT solutions, guiding clients in IT Managed Services, Cloud, and cybersecurity.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.