IP Integration
Roger Utting is a seasoned IT professional with significant experience in IT infrastructure and support. Currently serving as a Senior IT Engineer at IP Integration since January 2020, Roger transitioned to a full-time role after an initial two-month contract, providing IT support to both internal and external customers. Prior to this position, Roger was self-employed, actively seeking opportunities in IT infrastructure or tier 3 support in late 2019. From March 2011 to October 2019, Roger held the role of IT Manager at Yorktel, overseeing internal IT operations and managing Windows servers, VM clusters, Azure, Office 365, and Active Directory. Earlier in Roger's career, a team leader role was fulfilled at Cable & Wireless between 2000 and 2002. Educationally, Roger attended KEGS Aston from 1977 to 1984, earning A Levels in Computing.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.