Alessandro Colombo

Alessandro Colombo is an experienced professional in customer-centric management, currently serving as the Customer Centricity Manager at Iper La grande i since August 2021, where responsibilities include coordinating the Customer Centricity department, managing teams, and overseeing multiple Salesforce Service Cloud projects. Prior to this role, Alessandro worked as a Customer Centricity Specialist in the same company, enhancing omnichannel customer care and reporting on customer experience metrics. With a background in customer support coordination at IKEA from October 2015 to August 2021, Alessandro has also held various roles in communications and back office support, complemented by a solid educational foundation in communication and media management from Università Cattolica del Sacro Cuore and the International Advertising Association.