ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities.

Our multi-channel solution includes:
- Voice
- Web Chat
- Email
- SMS

and is full of features such as:
- Dialler
- Call Recording
- IVR 
- Scripting
- Wallboards and Reporting
- CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365
- Web services integration
- Javascript API

Official Partner of Microsoft



Contact us if you would like to: 
Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered.

Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS.

Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity.

Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy.

Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner.

Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE 

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ipSCAPE

ipSCAPE's headquarters in North Sydney, Australia

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