ipSCAPE
Geoff Dolphin has extensive work experience in various leadership roles and industries. Geoff began their career as an Audit Manager at KPMG in 1990 and worked there until 1996. Geoff then served as Finance Director at Allied Domecq from 1996 to 1998, where they successfully led the company's transformation and achieved significant revenue growth. Geoff later became a VP of Finance and Operations at Three Deep Inc., playing a key role in the company's establishment and subsequent acquisition by Diageo plc. Following this, they held positions at Enterprise Workshop as a Presenter from 2006 to 2011 and at Innovation Capital as CFO from 2006 to 2012. Geoff also served as Director at several companies, including ipSCAPE from 2014, Panviva from 2016, Whispir from 2014 to 2021, and Mandoe Media Pty Ltd from 2014 to 2017. Currently, Geoff is working as the CFO at Telstra Ventures, where they focus on investing in high-growth companies aligned with Telstra's strategic goals.
Geoff Dolphin has a diverse education history. Geoff obtained an MBA from St. John's University, The Peter J. Tobin College of Business, completing their studies from 1998 to 2000. Prior to that, they pursued an ACA (Australian Chartered Accountant) qualification from 1991 to 1993. Geoff also holds a Bachelor of Economics degree in Accounting and Finance from the University of Sydney, which they earned from 1987 to 1990. Geoff'ssecondary education took place at Sydney Boys High School, from 1980 to 1986. Additionally, Geoff holds a certification as a Chartered Accountant from the Chartered Accountants Australia & New Zealand institution.
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ipSCAPE
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Our multi-channel solution includes: - Voice - Web Chat - Email - SMS and is full of features such as: - Dialler - Call Recording - IVR - Scripting - Wallboards and Reporting - CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365 - Web services integration - Javascript API Official Partner of Microsoft Contact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered. Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS. Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity. Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy. Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner. Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE #ContactCentre #CCaaS