Sen John

John has a diverse work experience spanning over several roles and companies. Sen began their career in 2008 as a Communication Engineer at Naizak. In 2011, they worked as a Sales Consultant at MetLife before transitioning to become a Contact Centre Dialler Analyst at the same company. Sen received recognition for their consistent dialler management. From 2012 to 2016, John served as a Technical Operations Manager at MetLife, where they tracked and analyzed call flow, managed dialler performance, and facilitated meetings to improve campaign efficiency. After MetLife, they worked as a Dialler Manager at Greenstone Financial Services, where they oversaw the transition to an automated predictive dialler and implemented strategies for maximum efficiency. John then joined Freedom Insurance as a Dialler and Data Manager, focusing on dialler productivity and developing strategies to improve customer outcomes. Currently, John holds the position of IT Operations Director at ipSCAPE.

John's education history includes a Masters degree in Engineering Management from the University of Wollongong, which they obtained from 2009 to 2011. Prior to that, they completed their Bachelors degree in Electronics & Communication Engineering from Sathyabama University between 2004 and 2008. Their earlier education includes a High School Certificate in Mathematics and Computer Science from International Indian School, which they completed from 1991 to 2004. John has also obtained additional certifications, including an ITIL® 4 Foundation Certificate in IT Service Management from PeopleCert, although the date of completion is unspecified. Sen has also received a Cisco Sales Engineer certification, but no further information is provided.