Engineering and Technical Roles

The Engineering and Technical Roles team at ipSCAPE is responsible for designing, integrating, and maintaining the cloud-based customer experience solutions. They work collaboratively to ensure seamless functionality across various communication channels such as voice, web chat, email, and SMS, while also focusing on quality assurance and user experience. This team drives innovation by implementing advanced features, enhancing system scalability, and ensuring compliance, all to optimize agent productivity and improve customer satisfaction.