Maureen Musyoka is a seasoned professional with extensive experience in customer success and service management. Currently serving as the Business Planning Manager at PesaLink since October 2023, Maureen previously held various positions at Cellulant from October 2017 to October 2023, including Senior Manager of Customer Success, where responsibilities encompassed enhancing customer experience and collaboration with cross-functional teams. Earlier roles include Service Manager and Service Assurance Lead at Cellulant, focusing on communication and service improvement strategies. Prior experience includes a Service Desk Analyst at Sidian Bank and Kenya Airways, and a Community Manager at Every1Mobile Limited, demonstrating a strong foundation in ITIL processes and content management. Maureen holds a Bachelor’s degree in Computer Science from Jomo Kenyatta University of Agriculture and Technology.
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