Mario Valencia

Mario Valencia is currently the Experience Management Director at Ipsos Chile, where they oversee a portfolio of client experience programs and lead consultancy efforts in analytics. They possess extensive expertise in customer and employee experience management, having previously served as a Senior Consultant and Project Director at Alco Consultores S.A., focusing on the implementation of comprehensive management programs. Their background includes consulting for various public institutions and academia as a professor at Pontificia Universidad Católica de Valparaíso. Mario earned their degrees in Industrial Engineering from Universidad Católica de Valparaíso and in Management from Politecnico di Torino.