Susan Lewis

Susan Lewis serves as the Head of Customer Service & Channel Shift at Ipswich Borough Council since June 2024. Previously, Susan was a Service Manager - Customer at Epping Forest District Council (June 2017 - April 2024), overseeing strategic objectives and operations across customer-facing teams. Other key roles include Senior Project Manager in Housing Property & Development and Senior Project Improvement Officer during a career break. Significant experience includes a tenure at Everest Home Improvements as National Customer Relations Manager, where Susan led customer care initiatives, managed a contact centre team, and fostered continuous improvement. Earlier career experience at Tesco PLC involved multiple roles focused on enhancing customer experiences, project management, and health & safety improvements over a 22-year period, effectively driving change and stakeholder engagement.