Kerstin Herget

Kerstin Herget is a seasoned professional with extensive experience in customer service and support management across various industries. Currently serving as Global Customer & Sales Service Manager and Key Account Manager MENA at IQAir since March 2023, Kerstin previously held multiple leadership roles at Vorwerk Group, including Global Head Customer & Advisor Care, where responsibilities encompassed overseeing support for Thermomix and Kobold products across numerous countries, as well as establishing a global Customer Care community. Prior to Vorwerk, Kerstin was the Head of International Customer Service at Charles Vögele Fashion, leading the implementation of a global ticketing tool and managing centralized customer service operations. Additional experience includes roles at Hair Haus GmbH, Procter & Gamble, and Wella Company, where Kerstin developed and managed various customer service and administrative functions, demonstrating a strong focus on process management, team development, and customer experience optimization.