Caoimhin Smyth

Caoimhin Smyth has a diverse work experience spanning over several companies. Caoimhin'smost recent role is Vice President of Business Development at iQmetrix since July 2023. Prior to that, they held various roles at iQmetrix including Senior Director of Client Experience, Director of Client Experience in the United States, and Director of Client Experience for OEM & Wireline.

Before joining iQmetrix, Smyth worked at Shaw Communications where they served as the Head of Channel Systems & Operations from September 2017 to June 2021. In this role, they led the Operations and Systems team, overseeing process, policy, platform, and compliance for more than 800 point of distribution (POD) and 13,000 team members across two brands and five provinces. Caoimhin accomplished significant achievements such as the successful launch of Shaw Mobile, development and deployment of a new wireless activation system, leading compliance for all retail stores, developing a COVID-19 retail response plan, and supporting new store openings and construction projects.

Prior to their time at Shaw Communications, Smyth worked at TELUS, where they held several roles including Product Manager, Marketing Manager, Senior Learning Specialist, Learning Specialist II, Senior Client Support Facilitator, and Senior Product Care Representative from 2010 to 2017. Notable achievements include leading device acquisition as a Product Manager, managing consumer mobility go-to-market strategies and adoption as a Marketing Manager, and playing key roles in learning and development initiatives.

Caoimhin'searlier experience includes a role as a Senior Manager at Bell, where they were responsible for recruiting, store concept building, achieving sales targets, and leading the company in metrics and compliance scores from August 2008 to July 2010. Before that, they worked as a Business Sales Manager at Best Buy Canada from October 2005 to August 2008.

Overall, Caoimhin Smyth has extensive experience in various leadership and management roles, primarily in the telecommunications industry, with a focus on client experience, operations, sales, and learning and development.

Caoimhin Smyth earned a Bachelor of Liberal Arts degree in Business Administration and Marketing (HES) from Harvard University in the years 2017-2021. Caoimhin also obtained additional certifications including the Strategic Account Management Program from The Brooks Group and the Lean Six Sigma Yellow Belt Certification from GoLeanSixSigma.com in the years 2020 and 2021 respectively.