John Mercer

John Mercer possesses extensive experience in client services and operational leadership within the call center and technical support industries. Currently serving as Director of Continuous Improvement and Director of Call Center Operations at iQor since April 2014, John Mercer leads teams in Tupelo, MS, and Memphis, TN, consistently exceeding client targets while ensuring a high-quality customer experience. Prior to iQor, John Mercer held the position of Vice President of Client Services at Hinduja Global Solutions from October 2009 to December 2013, providing strategic direction for account management and analytics. Additionally, John Mercer served as Senior Director of Client Services at Hinduja Global Solutions, directing offshore delivery centers to enhance client satisfaction and retention. John Mercer’s earlier career at AFFINA included roles as Director of Client Services and Manager of Client Services and Operations. Educational achievements include a Bachelor of Arts in Marketing and Business Administration from Illinois State University and studies at Spalding Institute.