iQor is a managed services provider of customer engagement and technology-enabled BPO solutions.

Outsourcing

iQor

iQor's headquarters in Fort Lauderdale, FL, United States

This department handles inquiries, resolves issues, and provides assistance to customers through various channels.

Customer Support Services

This department oversees and optimizes the operational processes and activities within the organization.

Operations Management

The Operations team at iQor is responsible for overseeing the day-to-day functions of the company’s customer engagement and BPO services, ensuring efficient and effective service delivery. This team manages client relationships, contract compliance, and continuous improvement initiatives while driving operational strategies to meet business objectives. Through leadership and coordination across various roles, they ensure the optimization of processes and successful execution of client projects.

Operations

This department manages the end-to-end recruitment process, sourcing and hiring talent to meet organizational needs.

Recruitment Services

The Human Resources team at iQor is responsible for talent acquisition, employee relations, organizational development, and compliance. They manage the recruitment process, onboard new employees, foster a positive workplace culture, and ensure adherence to employment laws and company policies. The team also provides training and development programs to enhance workforce capabilities and support career growth within the organization.

Human Resources

At iQor, the Vice Presidents team comprises senior leaders overseeing diverse functions including finance, project management, business development, technology, operations, and strategic development. They are responsible for driving the company's strategic initiatives, ensuring operational efficiency, cultivating key partnerships, leading digital transformation efforts, and optimizing customer engagement solutions to foster business growth and innovation.

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Other teams

Operations Management

Operations

Recruitment Services

Human Resources

Vice Presidents