Owais Rafiq

Owais Rafiq has over a decade of experience in the IT and business process outsourcing industry, currently serving as Associate Director (BPO Delivery) and General Manager (Delivery and Operations) at iQuasar, LLC since September 2012, with earlier roles including IT Helpdesk Manager and Recruitment Professional. Prior to this, Owais held the position of Lead Technical Analyst at Dell, providing service desk support for Main Street America from July 2010 to September 2012, and worked as a Sr. Technical Services Executive at IBM, supporting TD Bank from January 2010 to July 2010. Owais holds a Bachelor of Engineering (B.E.) in Electrical, Electronic, and Communications Engineering Technology from the University of Kashmir, completed in 2006, and attended Tyndale Biscoe School from 1987 to 2001.