Dhawal Kapadia

Dhawal Kapadia is an experienced professional in the field of product strategy and customer engagement, currently serving as the Associate Product & Strategy Director in Commercial Technology at IQVIA since December 2018. In this role, Dhawal focuses on thought leadership, industry writing, and stakeholder relationship development. Previous positions at IQVIA include Associate Director of Customer Strategy & Engagement and Customer Success/Strategy Manager, where responsibilities spanned post-sales management and driving improvements in sales processes. Prior experience includes roles at Polaris as Technical Account Manager and Account Manager, as well as a Technical Analyst at CMS Infosystems and a Business Analyst at Traccion Technologies. Dhawal holds a Master’s Degree in Information Systems from the University of Maryland Baltimore County and a Bachelor’s Degree in Computer Science from the University of Mumbai.