James Doherty is an experienced IT professional with extensive expertise in incident management and service delivery, currently serving as an IT Service Manager at IRIS Software Group since November 2021. Previously, James held the role of Major Incident Manager at CDW, where responsibilities included overseeing the Major Incident Management process and coordinating incident responses. Prior experience at Boeing involved multiple roles focused on service management, including Major Incident, Problem, and Change Management, where James designed and managed service processes aligned with ITIL frameworks. Additionally, early experience includes positions as a Deputy Shift Lead in the Information Technology Operations Centre and as an Application Support Analyst for the UK Ministry of Defence, highlighting a solid foundation in technology operations and support.
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