Karl Boldy is an accomplished IT professional with extensive experience in end user services and incident management. Currently serving as IT Director, End User Services at IRIS Software Group since April 2021, Karl has previously held significant roles such as ITIL Principal at CDW UK and Technical Support Manager at Redgate Software. Karl's career began at Budgens, where early roles included Deputy Manager. Over the years, Karl has demonstrated expertise in managing technical support teams, leading incident management processes, and strategically integrating service fulfillment operations, particularly during tenures at Thomas Cook and Cromwell Business Systems. Karl's educational background includes studies at Mildenhall College of Technology from 2000 to 2005.
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