Syed Hassan

Syed Hassan PMP has over 10 years of work experience in various roles within the telecommunications industry. Starting in 2008 at G3 Telecom, Syed served as a Technical Support Analyst, providing dedicated support to residential and business clients. In this role, they resolved technical connectivity issues and maintained positive communication with clients.

In 2012, Syed joined iRoam Mobile Solutions as a Wireless Support Analyst and served as the primary point of contact for cross-divisional telecommunications inquiries. Syed collaborated with third-party vendors to ensure operational efficiency and managed inventory.

From 2015 to 2017, Syed worked at Telehop Business Services as an Information Technology Service Delivery Manager. Here, they established and refined streamlined delivery processes to ensure consistent customer experience. Syed successfully managed the delivery of IT services to clients, meeting or exceeding service level agreements.

Currently, Syed is working at Iristel as a Network Operations employee. In this role, they have successfully led a Voice Transformation project, migrating analog to SIP across 100 sites. Syed designed and developed call flows based on stakeholder requirements, managed cross-functional teams, and utilized project management best practices to ensure successful outcomes.

Overall, Syed Hassan PMP has demonstrated expertise in technical project management, service delivery, telecommunications management, and customer support throughout their work experience.

Syed Hassan PMP holds a Master of Science (MS) degree in Computer and Information Sciences, General, which they obtained from Karachi University between 1998 and 2000. Prior to this, they completed their Bachelor of Science (BS) degree in Physics and Math from Karachi University. In addition to their formal education, Syed has also obtained several certifications to enhance their professional skills. These include the Project Management Professional (PMP) certification from the Project Management Institute, which they obtained in February 2022. Syed has also obtained the AWS Cloud Practitioner certification from Amazon Web Services (AWS) in February 2022. Moreover, Syed has acquired the CompTIA Network+ certification in January 2019 and the CompTIA A+ certification in January 2017. Currently, no information is available about their Scrum Master Certified (SMC) certification.