Andrew Richards

Andrew Richards is a highly experienced senior director in global customer care and service operations, currently at iRobot since February 2014. With a track record of developing and executing operational strategies, Andrew has successfully managed the global customer service operations, including contact center and repair functions, while consistently achieving high customer satisfaction and operational efficiency. Notable achievements include the creation of centralized repair operating models, the establishment of an aftersales organization for the China market, and the implementation of an Accreditation Program across the EMEA region. Previous roles include valuable experience as a client services manager at Cobham, independent management consultant, and various positions within Anritsu focusing on global operations and post-sales support. Andrew's career has been marked by significant improvements in turnaround times and efficiency without increasing costs.