Shelly Kane is an experienced program manager specializing in Voice of the Customer (VoC) insights and customer experience, currently serving as Sr Program Manager at iRobot since 2020. At iRobot, Shelly established the company's first Global VoC Program, optimizing data analysis and enhancing customer feedback mechanisms. Previous experience includes serving as Program Manager at BJ's Wholesale Club, where Shelly launched the first VoC program, improving reporting and integrating Qualtrics for member feedback. Prior roles include Consumer Insights & Analytics Manager at Crimson Hexagon and Senior Analyst at Comcast Spotlight, where data-driven insights contributed to campaign performance evaluation and market analysis. Shelly began a career as a Consultant at Keypoint Intelligence, leading market research studies and developing strategic insights for various industries. Shelly holds a Master of Science from Suffolk University and a Bachelor of Arts from Endicott College.
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