Faiza Ung

Faiza Ung has extensive experience in technical support and systems administration, currently serving as an Associate System Administrator at Iron Bow Technologies since October 2018, previously holding the position of Help Desk Technician. Prior to this role, Faiza worked at Learning Tree International from May 2012 to October 2018 as a Technical Support Specialist, where responsibilities included managing validation calls for remote students and providing timely assistance for technical issues. At CSC, Faiza served as a Senior Customer Support Assistant from February 2010 to May 2012, which involved managing customer inquiries and ensuring adherence to service level agreements. Faiza began a career in customer service at InterCall as a Reservationist from October 2005 to February 2009, specializing in processing conference calls and delivering excellent customer service.