Terri Darley

Terri Darley is a seasoned professional with extensive experience in service desk management and support operations. Currently serving as Help Desk Manager at Iron Bow Technologies since March 2020, Terri previously held the role of Service Desk Manager at FOCUSED MANAGEMENT SERVICES, LLC, overseeing Tier 1 and Tier 2 support at the Consumer Financial Protection Bureau. Additional experience includes managing enterprise messaging services at Unisys, service desk operations for the Nuclear Regulatory Commission at Dell Services Federal Government, and various managerial roles in customer support at Computer Sciences Corporation and Sytel Inc. Terri's career is characterized by a strong focus on operational management, team leadership, and client service within the technology and government sectors. Education includes attendance at Hayfield Secondary School and Northern Virginia Community College.