Shaf Zaman

Shaf Zaman is an experienced manager with a strong background in operations, sales, HR, and business development. Since February 2019, Shaf has served as General Manager at ISA Support Services Ltd, after holding the same title at Guard Group Nationwide from March 2013 to February 2019. Prior experience includes a role as Operations Team Manager at RAC Motoring Services from October 2003 to January 2012, where Shaf led a team of 20-25 logistical dispatchers and customer care agents, and developed expertise in systems thinking, quality management, and customer service. Additionally, Shaf was Operations Manager at ATS Euromaster from 1999 to October 2003, overseeing a team structure of 8 leaders and 80 customer advisors, focusing on quality, recruitment, and change management. Shaf's educational background includes attendance at Moseley Secondary.