Isabel Group
Sabrina Defraene is an experienced professional with a background in customer service and operations management. Currently serving as the Director of Customer Service at Isabel since June 2006, Sabrina oversees multiple departments to align organizational needs with strategic objectives and has previously held roles such as Manager of the Client Competence Center and Customer Care Operations Manager, focusing on operational excellence and superior customer experience. Prior to joining Isabel, Sabrina was the Operations Manager for Acquiring Europe at Citicorp Diners Club from January 2001 to June 2006, where responsibilities included managing customer expectations and overseeing both back and front office activities. Sabrina’s educational foundation includes studies at KA Geraardsbergen from 1987 to 1989.
This person is not in any offices
Isabel Group
Isabel Group is Belgium's first fintech and helps banks, businesses and accounting firms take a step forward by simplifying their administrative processes. We ensure the smooth and secure exchange of documents, payments and identities between all the parties in your financial chain by connecting them with each other. In doing so, we create a flawless flow of information and transactions. The result? New insights and better decisions. More than 90,000 organizations now run smoothly thanks to us. We make fintech a day-to-day reality for them. We don’t do it on our own. It’s made possible by the efforts of our 340 colleagues and a unique ecosystem of clever partnerships: with the Belgian government, hundreds of European banks, dozens of financial software providers and many others. Our solutions: Isabel 6, Ponto, Zoomit, CodaBox, ClearFacts, KUBE, TruliUs, SignHere, Clearnox and BookMate