Brooke Hagberg

Brooke Hagberg currently serves as Senior Manager of Customer Experience at ISACA, a position held since September 2021. Prior to this role, Brooke spent eight years at Follett Learning, advancing through various titles including Director of Technical Support, Technical Support Manager, and Technical Support Supervisor, overseeing a technical support call center. Experience includes a tenure as Technical Support Analyst at Follett Software and a position in Digital Customer Support at Follett School Solutions, where Brooke facilitated the implementation of digital content in school library systems. Earlier career highlights feature a role as Customer Service Manager at AlphaGraphics, managing customer service operations and high-profile accounts, and serving as General Manager at Ace Hardware, where responsibilities included staff management and sales performance enhancement.