Aylin Genc

Chargeback Specalist at Isbank AG

Aylin Genc is a seasoned professional in the financial services sector, currently serving as a Client Data Analyst at J.P. Morgan Private Bank since December 2023, where responsibilities include investigating AML typologies through transaction reviews and enhancing operational efficiencies. Aylin has extensive experience at Citi, holding positions as an IS Utility Analyst and Client Onboarding Specialist, focusing on account maintenance for TTS clients in the EMEA region. Prior experience at Isbank AG includes roles as a Chargeback Specialist, Head of Operations, and Customer Service Specialist, managing teams and improving service standards. Aylin's academic credentials feature a PhD in marketing from SGH Warsaw School of Economics, along with an MBA from the University of Maltepe, and participation in the Erasmus Program at Università degli Studi di Torino.

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