ISC-CX is one of the world’s only full-service digital customer experience agencies. The company offers a comprehensive set of CX programs and draws from 20+ years of benchmarks. It runs global, multi-lingual, omni-channel programs that pull in a vast amount of customer data. ISC-CX then combines and correlates all this data to reveal surprising insights that a single-focus agency would never see. In short: ISC-CX has the talent, tech, and tactics you need to turn your raw customer experience data into a brand-new business-changing perspective.

Data

Enterprise Software

Software Engineering

ISC-CX

ISC-CX's headquarters in Basel, Switzerland

This department focuses on ensuring client satisfaction and managing relationships to enhance service delivery.

Client Services

The Quality Assessment Team at ISC-CX is dedicated to ensuring the highest standards of customer experience through systematic evaluation and feedback mechanisms. Comprising a diverse group of mystery shoppers and quality control specialists, the team conducts thorough assessments across various customer touchpoints, providing insights that help optimize service delivery and enhance client satisfaction. Their efforts contribute to maintaining ISC-CX's reputation for excellence in digital customer experience.

Quality Assessment Team

This department focuses on gathering and analyzing consumer experiences to enhance service delivery and product offerings.

Customer Insights

This department is responsible for evaluating the accuracy and compliance of financial records and operations.

Audit Department

The Project Management Team at ISC-CX is responsible for overseeing the planning, execution, and delivery of customer experience programs across various global markets. This team coordinates cross-functional efforts, ensuring that projects align with client objectives and adhere to timelines and budgets. By leveraging their expertise, they facilitate the integration of vast customer data insights to optimize project outcomes and enhance overall client satisfaction.

Project Management Team

This department oversees and coordinates operational activities across various locations to ensure efficiency and effectiveness.

Operations Management

This department focuses on enhancing customer satisfaction and driving client relationships through effective support and business development.

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Other teams

Quality Assessment Team

Customer Insights

Audit Department

Project Management Team

Operations Management

Client Success