Lyra Yang

Lyra Yang is an experienced Customer Service Manager currently employed at both 新智科技 since January 2017 and Isentia since October 2013, where responsibilities include formulating customer service strategies, resource management, team development, and performance monitoring to enhance operational efficiency. Prior to these roles, Lyra served as a Senior Account Executive focused on big data analysis and customer relationship maintenance, as well as a Presales Servicing Executive at Wisers Information Ltd., providing customer service and supporting sales efforts. Lyra holds a Bachelor of Science in E-commerce from East China Jiaotong University, completed between 2009 and 2011.