Michael Norman Servo

Michael Norman Servo is an experienced professional with a background in online monitoring and customer support, currently serving as an Online Monitoring Specialist and previously as an Account Support Specialist at Isentia since February 2020. At Isentia, Michael Norman has been responsible for onboarding new clients from both government and private sectors in Australia and New Zealand, assisting clients with various requests via Salesforce, and collaborating with operations teams to capture relevant media content. Prior experience includes roles as a Data Operator and Proofreader at First Future, an intern in the Communications/Media Relations department of the Senate of the Philippines, and a Customer Service and Sales Representative at SPi CRM. Michael Norman holds a Bachelor of Arts degree in English Language and Literature from the Polytechnic University of the Philippines, obtained in 2017.